Shipping Policy

At Velora, we're committed to getting your order to you as quickly and smoothly as possible. Please review the information below regarding order processing, shipping, and delivery.

Shipping Destinations

We proudly ship to customers worldwide.

Order Processing

Orders are typically processed within 48 hours after payment has been successfully received.

Please note that orders placed on weekends or public holidays may require additional processing time.

Once your order has been processed and shipped, you'll receive a confirmation email containing your tracking information.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible at hello@velorasmooth.com using the same email address you used when placing your order.

Because we process and ship orders quickly, cancellation requests can only be accommodated if your order has not yet been fulfilled.

• If your order has not been shipped, we'll gladly issue a full refund.

• If your order has already been shipped, we're unable to cancel the order. In this case, you may request a return in accordance with our Return & Refund Policy:
  https://velorasmooth.com/policies/refund-policy

Estimated Shipping Times

Delivery times vary depending on your location and local carrier services.

• United States: 5–18 business days

• United Kingdom: 7–18 business days

• Canada: 7–18 business days

• Australia: 7–18 business days

• Europe: 7–18 business days

• Asia: 7–18 business days

• Rest of the World: 7–21 business days

Please note that these are estimated delivery timeframes and are not guaranteed. Shipping may occasionally take longer due to customs processing, weather conditions, carrier delays, or periods of high shipping volume.

Order Tracking

As soon as your order has been fulfilled, you'll receive a shipping confirmation email that includes your tracking number and a link to track your package.

You can also track your order anytime by visiting:
https://velorasmooth.com/pages/contact?view=track-order

Shipping Delays

While we strive to deliver every order within the estimated timeframe, unexpected delays can occasionally occur due to factors beyond our control, including customs inspections, severe weather, carrier disruptions, or peak holiday seasons.

We appreciate your patience and understanding if your shipment experiences a delay.

Need Assistance?

If you have any questions about your order or shipping, please contact our support team at hello@velorasmooth.com. We're always happy to help.